Help

Last updated October 7, 2026

Ordering

Choose your items from the menu, add any options, and check out — you'll pick "Order ASAP" or a specific pickup time. You'll get a confirmation with your order number and estimated or scheduled pickup time.

Sizes, toppings and half-and-half

Some items let you pick a size, put a topping on just the left or right half, or ask for extra. The price updates as you choose, and your cart always shows exactly what you'll pay.

Happy hour

During happy hour, happy-hour prices apply automatically — including when you order the same item from its regular section of the menu. If happy hour starts or ends while you're checking out, we'll show you the updated price before your order is placed.

Breakfast, lunch and other menus served at certain times

Some sections are only served at certain hours — they're marked with those hours ("Served 11 AM–3 PM"), and items can be added only while they're served. When you schedule a pickup, the menu and prices for your pickup time apply: checkout only offers times when everything in your cart is served, and if a price is different at the time you pick, you'll see the updated total before placing your order.

Coupons and deals

Tap a coupon shown on the menu to apply it, or enter a code at checkout. Some deals apply on their own once your order reaches the amount shown — and a bigger order can unlock a better free item. You get the best one your order reaches. A coupon good only at certain times ("10 AM–4 PM only") works when your pickup is in those times — for a scheduled pickup, the pickup time is what counts.

Rewards

If we run a rewards program, it's tracked by the phone number on your orders — no account needed. Your order confirmation shows how close you are to your next reward, and we email your reward code when you earn it (if you gave us an email). With cash back, you earn a percent of what you spend on food and drinks with every order, and it becomes a reward you can spend once you reach the number of orders shown.

Ordering for a group

Start a group order, share the link, and everyone adds their own items (you can set a per-person limit). You place one combined order when everyone's done.

Paying online

If the restaurant takes cards online, you enter your card in its payment provider's secure form (Stripe or Square) — your card number never passes through this website. When you order, your card is put on hold for the total — it's only charged once we accept your order. If we can't make it, the hold is released and you're not charged (your bank may take a few days to remove the hold from your statement). Orders scheduled more than a few days ahead are charged when you place them. Refunds go back to the same card and usually show up within 5–10 business days.

Texts

If you ticked "Text me when my order is accepted and ready" at checkout, you'll get a text at each step. Deals by text only come if you ticked that separate box. Reply STOP to any text to stop them.

Changing or canceling an order

Orders start being prepared shortly after they're placed, so please call us right away if you need to change or cancel one. If we have to cancel your order, we'll email you (and text you, if you asked for texts) — a card hold is released, or anything you already paid by card is refunded.

Pickup

Just give your name or order number at the counter.

Delivery

If delivery is available, the "Delivery" link on the menu takes you to our delivery partner's site to place that order directly with them — pricing, timing, and support for delivery orders are handled by that platform, not this site.

Emails from us

At checkout there's a box to get our specials and news by email — it's checked for you; uncheck it if you'd rather not. If you join from the "Join our list" form, we email you a link first and only add you once you tap Confirm. Every email has a one-tap unsubscribe link at the bottom, and unsubscribing takes effect right away. If you're on our list and leave an order unfinished, we may send you one reminder with a link that puts it back in your cart, at most once every 7 days.

After an order we may send you one email asking how it was, with two choices: write a Google review, or tell us privately (only we see that). Everyone gets the same email, at most once every 90 days. Tap "Don't ask me again" at the bottom of it and we won't send another.